Effective Date: 1 January 2026
These Terms and Conditions ("Terms") govern your access to and use of Emu Casino online gaming services. By registering an account, accessing the Emu Casino NZ website, or using any services provided by Emu Casino, you agree to be bound by these Terms. Please read them carefully before proceeding.
In these Terms, unless the context requires otherwise:
You must be at least 18 years of age or the legal age of majority in your jurisdiction to register an account with Emu Casino. By creating an account, you confirm that you meet this requirement and that online gambling is legal in your jurisdiction.
Emu Casino NZ operates in compliance with New Zealand gambling regulations. It is your responsibility to ensure that your use of our services complies with local laws.
To access Emu Casino online services, you must create an account by providing accurate, complete, and current information. You are permitted only one account per person, household, or IP address.
Multiple accounts are strictly prohibited. If we detect duplicate accounts, we reserve the right to suspend or terminate all associated accounts and forfeit any balances or winnings.
You must keep your Emu Casino login credentials confidential. You are solely responsible for all activities conducted through your account.
Emu Casino may require identity verification at any time. You must provide valid documentation, including but not limited to government-issued identification, proof of address, and payment method verification.
Failure to provide requested documents within a reasonable timeframe may result in account suspension and withdrawal delays.
Emu Casino accepts various payment methods for deposits, including credit cards, debit cards, e-wallets, and bank transfers. All deposits must be made from payment sources in your own name.
Minimum and maximum deposit limits apply and are displayed during the transaction process. Emu online casino reserves the right to modify payment methods and limits at any time.
All transactions at Emu Casino NZ are processed in New Zealand Dollars (NZD) unless otherwise specified. Currency conversion fees may apply for transactions in other currencies.
Emu Casino does not charge deposit fees. However, your payment provider may impose transaction charges.
You may set daily, weekly, or monthly deposit limits on your Emu Casino account to promote responsible gaming. These limits can be adjusted through your account settings, with increases taking effect after a 24-hour cooling-off period.
Withdrawal requests are processed after successful account verification. Processing times vary depending on the selected withdrawal method, typically ranging from 1 to 5 business days.
Emu Casino login verification may be required before processing withdrawal requests. You must use the same payment method for withdrawals as used for deposits, where possible.
Minimum and maximum withdrawal limits apply per transaction and per time period. These limits are displayed in your account dashboard and may vary based on your player status and payment method.
Emu online casino reserves the right to split large withdrawals into multiple installments at our discretion.
Bonus funds and promotional winnings are subject to wagering requirements before withdrawal. These requirements are specified in the applicable bonus terms and must be completed within the stated timeframe.
Emu Casino offers various bonuses, promotions, and loyalty rewards. Each promotion is subject to specific terms and conditions, including wagering requirements, eligible games, maximum bet limits, and expiration dates.
You must opt-in to receive promotional offers. Bonus abuse or fraudulent activity will result in forfeiture of bonuses and potential account termination.
Different games contribute differently toward wagering requirements. Slots typically contribute 100%, while table games and live casino games may have lower contribution rates or be excluded entirely.
Specific contribution percentages are detailed in individual promotional terms at Emu Casino NZ.
While bonus funds are active, maximum bet restrictions apply. Exceeding the maximum bet limit may void bonus funds and associated winnings. The maximum bet amount is specified in the relevant bonus terms.
All games at Emu Casino online are powered by certified Random Number Generator (RNG) software to ensure fair and random outcomes. Game rules, paytables, and return-to-player (RTP) percentages are available within each game.
Emu Casino is committed to providing a secure and fair gaming environment for all players.
The following activities are strictly prohibited and may result in account suspension or termination:
In the event of a game malfunction, all affected bets and payouts are void. Emu online casino will investigate all reported malfunctions and take appropriate action, which may include refunding affected bets to player accounts.
Emu Casino NZ is committed to responsible gaming practices. We provide tools to help you maintain control over your gaming activity, including deposit limits, loss limits, session time limits, and self-exclusion options.
If you believe you may have a gambling problem, please contact our support team or visit recognized problem gambling support organizations.
You may request temporary or permanent self-exclusion from Emu Casino services at any time. During a self-exclusion period, you will be unable to access your account or receive promotional communications.
Self-exclusion requests are processed immediately upon submission through your Emu Casino login or by contacting customer support.
Emu Casino has zero tolerance for underage gambling. We employ strict age verification measures and encourage parents to use filtering software to prevent minors from accessing online gambling sites.
Emu online casino reserves the right to suspend or terminate your account at any time if:
You may close your Emu Casino account at any time by contacting customer support. Upon closure, any remaining balance will be returned to you following verification, minus any applicable fees or outstanding obligations.
Closed accounts cannot be reopened. You must create a new account if you wish to use Emu Casino NZ services again.
Accounts inactive for 12 consecutive months may be subject to an administrative fee. Emu Casino will notify you via email before applying such fees. Accounts with zero balance may be closed automatically after prolonged inactivity.
Emu Casino collects personal information necessary to provide our services, verify your identity, and comply with legal obligations. This includes contact details, payment information, and transaction history.
For detailed information about how we collect, use, and protect your data, please refer to our Privacy Policy.
We implement industry-standard security measures to protect your personal and financial information. All data transmitted between your device and Emu Casino online is encrypted using SSL technology.
Despite our security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your Emu Casino login credentials.
By creating an account, you consent to receive promotional communications from Emu Casino NZ. You may opt out of marketing emails at any time through your account settings or by following the unsubscribe link in our emails.
All content on the Emu online casino website, including but not limited to text, graphics, logos, software, and game content, is the property of Emu Casino or its licensors and is protected by copyright and intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any Emu Casino content without express written permission.
Emu Casino grants you a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial entertainment purposes only. This license may be revoked at any time if you violate these Terms.
Emu Casino NZ strives to provide uninterrupted service but does not guarantee that our website or services will be available at all times. We are not liable for any losses resulting from service interruptions, technical difficulties, or scheduled maintenance.
You acknowledge that internet-based services are inherently subject to limitations and delays beyond our control.
Emu Casino online services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that our services will meet your expectations or be error-free.
To the maximum extent permitted by law, Emu Casino disclaims all warranties regarding the accuracy, reliability, or availability of our services.
Our total liability to you for any claims arising from your use of Emu online casino services shall not exceed the amount of deposits made to your account in the six months preceding the claim. This limitation applies to all causes of action in aggregate, including breach of contract, negligence, and other torts.
If you have a complaint regarding Emu Casino services, please contact our customer support team through live chat, email, or the contact form on our website. We will investigate all complaints promptly and work toward a fair resolution.
All complaints should be submitted within 30 days of the incident giving rise to the complaint.
These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of New Zealand courts.
By using Emu Casino NZ services, you consent to the jurisdiction of New Zealand courts for the resolution of disputes.
If a complaint cannot be resolved through our internal process, you may refer the matter to an independent Alternative Dispute Resolution (ADR) service. Contact details for approved ADR providers are available upon request.
Emu Casino reserves the right to modify these Terms and Conditions at any time. Changes will be posted on our website with an updated effective date. Your continued use of Emu Casino online services after such changes constitutes acceptance of the modified Terms.
We recommend reviewing these Terms periodically to stay informed of any updates.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.
These Terms and Conditions, together with our Privacy Policy and any specific game or promotional rules, constitute the entire agreement between you and Emu Casino regarding your use of our services.
These Terms supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and Emu online casino.
You may not assign or transfer your rights or obligations under these Terms without prior written consent from Emu Casino. We reserve the right to assign these Terms to any third party at our discretion.
If you have any questions about these Terms and Conditions or require assistance with your Emu Casino account, please contact our customer support team:
Our support team is committed to providing timely and professional assistance to all Emu Casino NZ players.
Last Updated: 1 January 2026
